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  1. Attempt to call a local number to determine if the issue is only affecting long-distance calls.
  2. If you can make local calls, attempt to call more than one long-distance number to ensure that the problem is affecting more than one number.
  3. If so, attempt to call an in-state long-distance number and an out-of-state long-distance number to determine if the problem is affecting both types of long distance.
  4. For each long-distance call you attempt, record the number and the time you make the call as well as the message you are receiving.  Call Loretto Telephone and provide these details.