Call Us: 931-853-4351

FAQs

Yes. With Loretto High Speed Internet service, you have the convenience of surfing the internet and using your phone at the same time.
Yes. Once you have established a wireless connection at your location, you may connect any portable Internet device.
Try these steps first to narrow down the source of the issue:
  1. If you are using a cordless phone, disconnect all cordless phones from phone jacks. If you have a corded phone, try it in the same jack. If you are able to receive calls, there may be a problem with the phone.
  2. If you cannot check the connection with a corded phone, unplug the cordless phone from the power supply for at least 15 seconds and try again.
  3. Try plugging your phone into another jack. If an alternate jack works, the first jack may require repairs.
  1. Attempt to call a local number to determine if the issue is only affecting long-distance calls.
  2. If you can make local calls, attempt to call more than one long-distance number to ensure that the problem is affecting more than one number.
  3. If so, attempt to call an in-state long-distance number and an out-of-state long-distance number to determine if the problem is affecting both types of long distance.
  4. For each long-distance call you attempt, record the number and the time you make the call as well as the message you are receiving.  Call Loretto Telephone and provide these details.
Try these steps first to narrow down the source of the issue:
  1. If you are using a cordless phone, disconnect all cordless phones from phone jacks. If you have a corded phone, try it in the same jack. Sometimes, cordless phones are more susceptible to interference.
  2. If you cannot check the connection with a corded phone, unplug the cordless phone from the power supply for at least 15 seconds and try again.

Fiber

  • Consider the type of phone you are using. Many times an analog phone will not have a loud ring on a fiber connection.
  • If you have a digital phone, try testing it for ring volume.

Copper

Try these steps first to narrow down the source of the issue:
  1. If you are using a cordless phone, disconnect all cordless phones from phone jacks. If you have a corded phone, try it in the same jack. Sometimes cordless phones are more susceptible to interference.
  2. If you have DSL, do you have a DSL filter installed on all the phone jacks that are in use? Note: the jack that the modem is plugged into does not require a filter.
  3. If you are using a DSL filter at the jack where the modem is connected, the modem must be plugged into the DSL modem port on the filter. All other equipment that is connected to a DSL filter such as phones, fax machine, answering machines, satellite receiver, etc., will need to be plugged into the phone port on the filter.
  4. Try turning off your DSL modem to see if the noise goes away. If it does, it is possible your DSL filter or modem may be bad.
Consider the type of phone you are using. Many times an analog phone will not have a loud ring on a fiber connection. If you have a digital phone, try adjusting your ring volume to a louder setting.
Try these steps first to narrow down the source of the issue:
  1. If you are using a cordless phone, disconnect all cordless phones from phone jacks. If you have a corded phone, try it in the same jack. Sometimes, cordless phones are more susceptible to interference.
  2. If you cannot check the connection with a corded phone, unplug the cordless phone from the power supply for at least 15 seconds and try again.
  3. If possible, try plugging the phone into a different jack.
There are no signup costs or subscription fees for using SmartHub.
Yes. The SmartHub website is a secure website.
Verify your account number and the last name/business name that is on your bill.
IMPORTANT NOTICE: It may take anywhere from a couple of hours to a full business day for your payment to be debited against your bank account or credit card, depending on the credit card company or bank.
Your password is case sensitive. You need to use the same password as when the account was set up. If you cannot remember the password you click on the “Can’t access your account?” link from the login page to reset the forgotten password.
Yes, you will receive a confirmation number after your transaction is recorded. Please keep this number as confirmation of your payment. Please note: it is your responsibility to ensure all payment information is entered correctly.
The address you provide must match the name and address to which the credit/debit card was issued (billing address). This is not always your listed service address. When you are on the credit/debit card payment screen change the address listed to the billing address on your credit card. Click submit when all the information has been entered to process the request. Nothing will be processed until the submit button is clicked.
It’s easy to change. First, log in using your current email address. On the “My Profile” tab click on Update My Login Email or Password. Use this email address the next time you login.
Yes, you can always use SmartHub as a way to view your bills, check your payments, report troubles, request account changes, etc. You do not have to pay via SmartHub to view information.
To cancel a payment, you will need to contact our office. Payments CANNOT be cancelled if it has already been sent to the bank for processing.
During business hours, 7:30 a.m. to 4:30 p.m., Monday through Friday, contact Customer Service. You may also email your questions to csrs@lorettotel.com. Describe the situation completely and include your name, address, account number, and e-mail address. We will make every effort to reply to emails within one business day or sooner. After hours support is not available for the SmartHub application at this time.
It’s easy. First, log in and under the “My Profile” tab choose Manage My Registered Accounts. There you’ll see a red Unsubscribe button next to each registered account. We like to hide it because we want you to use our SmartHub tool!
Log in. On the “My Profile” tab select the Update My Paperless Settings to make a change.
Log in, and on the “My Profile” tab select Manage My Stored Payment Accounts.  This is for stored accounts only.
Log in. Select “Pay My Bill” or Billing & Payments tab.  From this screen select the “Auto Pay Program” to add, change or remove automatic bill payments.
We will accept Master Card, Visa, and Discover cards, including debit cards.

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